Let Us Drive For You

Learn about our commuter service!

Banff is calling

On-It is here - Starting Summer 2019.

February 18, 2019 - Family Day

Commuter Service will not be operating during the holiday. 

Banff / Canmore FAQ

Ticket FAQ’s

  • Haven’t received your tickets in your email?
    • If you purchased tickets and have not received them yet, please reach out to onitsupport@southland.ca As a reminder, emails from the naver.com domain cannot receive emails from On-It’s ticketing system due to strict email filters. Please contact support to receive your tickets if you use a naver.com email address.
  • Do tickets have to be printed out?
    • No. Tickets can be printed or shown to either the driver or customer service agent at the time of travel on a mobile device.
  • What if I want to change my tickets?
    • If a customer wants to change their tickets time or date, they must either contact support at onitsupport@southland.ca and/or see a driver/customer service representative at the bus stops. Tickets must not have been scanned to be exchanged. On-It does not offer refunds, only exchanges.
  • How do I use my ticket to ride the local ROAM transit?
    • Customers can use their On-It tickets as a free transfer to the ROAM buses inside of Canmore and Banff. Please present your On-It ticket (printed or electronic) to the ROAM operator on the bus to be able to transfer over. If you purchase a ticket from either a driver or a customer service representative and choose not to use an email address, an On-It / ROAM transfer ticket can be given to you as your valid ROAM transfer. You can learn more about ROAM here.

Bus FAQ’s

  • What will the bus look like?
    • On-It operates motorcoaches for our Banff / Canmore service. Due to timing, On-It also uses our parent company, Southland Transportations coaches. These coaches will be branded SOUTHLAND. These buses will also have On-It Banff / Canmore signs in the front window. Please ask the driver if you are unsure if it is your bus or not. They are happy to help.
  • Are the buses wheelchair friendly?
    • Unfortunately, On-It is not wheelchair accessible at this time. Please contact us if you have any concerns.
  • Do the buses have bathrooms?
    • Yes, On-It buses do have bathrooms available for riders.  
  • Does On-It have reserved seating?
    • On-It does not use reserved seating for its Banff / Canmore Service. 

Calgary Location FAQ’s

  • Where does the bus pick up in Calgary?
    • The bus has two stops in Calgary, downtown and at the Crowfoot LRT.
      • The downtown stop is located at the corner of 1st Street and 8th Avenue SW. A landmark that customers find helpful is the iconic Hudson’s Bay Store. It is located on the same corner as the On-It Stop. 
      • The Crowfoot LRT stop is located on the south side of the LRT, near the park and ride lots. 

Downtown On-It Stop

Crowfoot LRT On-It Stop

Banff / Canmore Location FAQ’s

Where does the bus pick up in Banff / Canmore?

  • In Canmore, the bus stop is located at the corner of Benchlands Trail and Bow Valley Trail.
    • Note: Not all On-It buses stop in Canmore. Please view our schedule for a list of departures that stop in Canmore.  
  • In Banff, the bus stops at the Banff Train Station and the Banff High School.
    • On the return trip, On-It only picks up customers from the Banff High School. No customers are able to be picked up at the Banff Train Station.

Canmore On-It Stop

Banff Train Station On-It Stop

Banff High School On-It Stop

Park Pass FAQ’s

Do I need a National Park Entry Pass?

  • In addition to your On-It tickets, all visitors to Banff National Park are required to have a valid National Park Entry Pass. If you do not have a pass, you can purchase it online here or in person at the Visitor Center in Banff. 
  • Parks Canada charges a Personal Use Fee for all visitors entering and using facilities or services within a national park, regardless of the mode of travel. This fee takes the form of a National Park Entry Pass. Click here to find more information about this requirement.
  • Persons travelling without stopping along the Trans Canada Highway/Highway 1 or Highway 93 South in Banff National Park do not require a park pass as they are not using visitor facilities, services or secondary roads.
  • If visitors are entering the national park via other modes of transportation than a personal vehicle, such as a bicycle, by foot or transit, the pass should be kept with them in a safe place during their visit.

Partners

On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.