Banff / Canmore FAQ

Complimentary travel on Banff Local routes

  • On-It tickets allow you to travel for FREE on local Roam services!
    • Arrive with Onit and continue on to Lake Minnewanka, Johnson Lake, the Banff Gondola, the Cave and Basin Hot Springs, Banff Upper Hot Springs – complimentary travel to all of Banff’s top local attractions are included with your On-it ticket!
      • NOTE: Valid on local service only. Banff Local service includes the following Roam routes – 1, 2, 4, 6, and 7.  Additional fees apply for travel to Lake Louise and Canmore – visit www.roamtransit.com for fare info. Complimentary Roam travel is only valid for the same day as your On-It ticket.

Ticket Purchase FAQ’s

  • Haven’t received your tickets in your email?
    • If you purchased tickets and have not received them yet, please reach out to onitsupport@southland.ca As a reminder, emails from the naver.com domain cannot receive emails from On-It’s ticketing system due to strict email filters. Please contact support to receive your tickets if you use a naver.com email address.
  • Do tickets have to be printed out?
    • No. Tickets can be printed or shown to either the driver or customer service agent at the time of travel on a mobile device.
  • What if I want to change my tickets?
    • If a customer wants to change their tickets time or date, they must either contact support at onitsupport@southland.ca and/or see a customer service representative at the bus stops (LIMITED TO SHIFT TIMES). Tickets must not have been scanned to be exchanged. On-It does not offer refunds, only exchanges.
  • How do I use my ticket to ride the local Roam transit?
    • Customers can use their On-It tickets as a free transfer to the Roam buses inside of Canmore and Banff. Please present your On-It ticket (printed or electronic) to the Roam operator on the bus to be able to transfer over. If you purchase a ticket from either a driver or a customer service representative and choose not to use an email address, an On-It / Roam transfer ticket can be given to you as your valid Roam transfer. You can learn more about Roam here.

Bus FAQ’s

  • What will the bus look like?
    • On-It operates motorcoaches for our Banff / Canmore service. Due to timing, On-It also uses our parent company, Southland Transportations coaches. These coaches will be branded SOUTHLAND. These buses will also have On-It Banff / Canmore signs in the front window. Please ask the driver if you are unsure if it is your bus or not. They are happy to help.
  • Are the buses wheelchair friendly?
    • Unfortunately, On-It is not wheelchair accessible at this time. Please contact us if you have any concerns.
  • Do the buses have bathrooms?
    • Yes, On-It buses do have bathrooms available for riders.  
  • Does On-It have reserved seating?
    • On-It does not use reserved seating for its Banff / Canmore Service. 

Calgary Location FAQ’s

  • Where does the bus pick up in Calgary?
    • The bus has three stops in Calgary, downtown, Crowfoot LRT and Bridlewood / Somerset LRT.
      • The downtown stop is located at the corner of 1st Street and 8th Avenue SW. A landmark that customers find helpful is the iconic Hudson’s Bay Store. It is located on the same corner as the On-It Stop. 
      • The Crowfoot LRT stop is located on the south side of the LRT, near the park and ride lots. 

Downtown On-It Stop

Crowfoot LRT On-It Stop

Bridlewood / Somerset LRT On-It Stop

Banff / Canmore Location FAQ’s

Where does the bus pick up in Banff / Canmore?

  • In Canmore, the bus stop is located at the corner of Benchlands Trail and Bow Valley Trail.
    • Note: Not all On-It buses stop in Canmore. Please view our schedule for a list of departures that stop in Canmore.  
      • The final destination for the bus is the corner of Elk Street and Banff Ave. This location is the only Onit departure location for trips back to Canmore and Calgary. Customers departing Banff for Calgary MUST board at this stop. 
      • In Banff, On-It make a quick stop to drop passengers off near the Banff Train Station. This stop is to allow those transfering to a Lake Louise shuttle can disembark and continue to the Train Station. On-It does not pick up from this stop on the way back into Calgary / Canmore. 

Canmore On-It Stop

Banff Train Station On-It Stop

DROP OFF ONLY

Banff – Roam Transit Hub – Elk Street

Park Pass FAQ’s

Do I need a National Park Entry Pass?

  • In addition to your On-It tickets, all visitors to Banff National Park are required to have a valid National Park Entry Pass. If you do not have a pass, you can purchase it online here or in person at the Visitor Center in Banff. 
  • Parks Canada charges a Personal Use Fee for all visitors entering and using facilities or services within a national park, regardless of the mode of travel. This fee takes the form of a National Park Entry Pass. Click here to find more information about this requirement.
  • If visitors are entering the national park via other modes of transportation than a personal vehicle, such as a bicycle, by foot or transit, the pass should be kept with them in a safe place during their visit.

Partners

On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.