Let Us Drive For You

Learn about our commuter service!

Banff is calling

On-It is here - Starting Summer 2019.

February 18, 2019 - Family Day

Commuter Service will not be operating during the holiday. 

Banff / Canmore Guidelines

Service Disruptions / Alerts

Delayed Bus: If a bus is running late with a delay of over 10 mins, alerts will be posted via the On-It twitter account.

Bus Breakdown: If a delay is a result of a bus breakdown, SOUTHLAND will send a replacement bus and initiate the alert process above.

Inclement weather advisory: Inclement weather advisory notices will be posted to the Alert banner on the website and advise passengers to expect possible delays to the service.

Bus stops / Park and Rides Maintenance

The participating municipalities are responsible under the municipal agreements to maintain the areas around the bus stops and the park and ride lots. These must be kept accessible and safe for the public.

 

Bus Accessibility

  • Bikes are not permitted on the bus or in the undercarriage storage compartment
  • Buses are not equipped to be wheelchair accessible
  • Strollers must be stored in the undercarriage storage compartments
  • Luggage size allowance: On-It will accept one undercarriage luggage item as well as one personal item stored in the overhead storage bin
    • Overhead Storage – one personal item per passenger, such as a laptop bag, purse, or small backpack. Maximum dimensions 16cm x 33 cm x 43 cm.
    • Undercarriage Storage – luggage item cannot exceed 62 inches (L+W+H). Items larger than this will not be accepted on the bus. On-It will not store bags over the allowable size.
  • The aisle must be kept clear of personal items, including shoulder straps
  • On-It is not responsible for damage of any items stored in the overhead bins or in the undercarriage storage area as the compartments are not padded
  • To avoid misplaced luggage clear identification of luggage is recommended
  • On-It is not responsible for passengers picking up the wrong luggage or lost items carried on board

Fares and Tickets

Fare structure

Single one-way tickets

FREE  Infants under the age of 2 years travel for free on the lap of a person 15 years of age or older.  No ticket is required for infants. 

FREE  Child 2-5 but must still register for a free ticket to reserve a seat on the bus. 

 $10.00 Regular (Age 6 and older)

All pass and ticket purchases are final sale. No refunds or exchanges.

Tickets Sales

Online ticket sales

Tickets are sold online here. Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit and AMEX (Canadian) Credit.  

Tickets purchased online will be sent to the purchaser by email. E-tickets can be downloaded to a smartphone or printed.

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

Ticket purchases are limited to 6 seats per transaction. 

Ticket Validation 

Tickets purchased online are scanned at boarding by the driver.

The inspector may request a passenger to present a valid ticket at any time.

Transfers 

On-It tickets are valid for complimentary travel on Roam services, on same day travel. Passengers transferring onto the Roam system will need to show the Roam Transit Driver their same day On-It ticket when boarding, good for that same day of travel on Roam. 

Policies

It is the policy and intention of On-It to provide transportation service to the public that is free from conduct detrimental to order, safety, and rights of each passenger on our transit system.

In the event of any violation of its policies or rules On-It drivers will enforce the following as appropriate:

  • Removal of passenger
  • Denial of service 
  • Criminal prosecution

Passengers riding in an On-It vehicle should observe the following rules, prohibitions, and procedures.

Disorderly Conduct: No person shall commit any act or engage in any conduct constituting disorderly conduct in the vehicle.

Drugs: No person shall possess or use any narcotics or drugs, offer another person any narcotics or drugs, or possess any drug paraphernalia in the vehicle.

Food and Beverages: No food or beverages will be consumed in the vehicle, except for those passengers who require food or beverages due to health conditions.

Intoxication: No person shall enter or remain in the vehicle if such person is impaired. 

Shirts and Shoes: No person shall enter or remain in the vehicle without a shirt or without clothing that covers the upper portion of the body. No person shall enter or remain in the vehicle without footwear on both feet.

Smoking: No person shall smoke in the vehicle.

Spitting: No person shall spit in or upon the vehicle.

Pets: Certified assistance animals are permitted on board at no charge. Owners of assistance animals should be prepared to show the animal’s verification of training. No other animals are permitted on board or in the undercarriage storage.   

Dangerous goods: For more information regarding prohibited and permitted items onboard On-It services, click here

Customer Service 

Call Center

(Weekdays Only)

Customers are directed to call:

Okotoks / High River Phone #
Weekdays only 6:00am – 5:30pm
 
Cochrane Phone #
403-932-7100
Weekdays only 6:00am – 5:30pm
 

Email

Customers are directed to email onitsupport@southland.ca.

Website

BANFF NATIONAL PARK ENTRY PASSES

In addition to your On-It tickets, all visitors to Banff National Park are required to have a valid National Park Entry Pass. If you do not have a pass, you can purchase it online here or in person at the Visitor Center in Banff. 

Parks Canada charges a Personal Use Fee for all visitors entering and using facilities or services within a national park, regardless of the mode of travel. This fee takes the form of a National Park Entry Pass. Click here to find more information about this requirement.

Persons travelling without stopping along the Trans Canada Highway/Highway 1 or Highway 93 South in Banff National Park do not require a park pass as they are not using visitor facilities, services or secondary roads.

For the ease of the visitor, passes are displayed on the windshield or rear view mirror of the vehicle, depending on the type of pass purchased. If visitors are entering the national park via other modes of transportation, such as motorcycle, bicycle, by foot or transit, the pass should be kept with them in a safe place during their visit. For visitors entering the park in a method of transportation arranged and coordinated on their behalf by a Tour Operator*, the Tour Operator arranges for the pass in advance and has it displayed on behalf of the visitors, or stops and purchases upon entering the National Park.

*Please note that On-It is not a tour operator. On-It riders are required to have a valid Park Pass.

Additional information:

Fee Information

Park Passes FAQ’s

Restricted Activity Order

Online Park Pass Purchase

Partners

On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.