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Banff / Canmore Guidelines

Service Disruptions / Alerts

Delayed Bus: If a bus is running late with a delay of over 10 mins, alerts will be posted via the On-It twitter account.

Bus Breakdown: If a delay is a result of a bus breakdown, SOUTHLAND will send a replacement bus and initiate the alert process above.

Inclement weather advisory: Inclement weather advisory notices will be posted to the Alert banner on the website and advise passengers to expect possible delays to the service.


Bus Accessibility

  • Bikes are now permitted on the bus. On-It riders much purchase a bike ticket prior to the departure time. 
  • Buses are not equipped to be wheelchair accessible
  • Strollers must be stored in the undercarriage storage compartments
  • Luggage size allowance: On-It will accept one undercarriage luggage item as well as one personal item stored in the overhead storage bin
    • Overhead Storage – one personal item per passenger, such as a laptop bag, purse, or small backpack. Maximum dimensions 16cm x 33 cm x 43 cm.
    • Undercarriage Storage – luggage item cannot exceed 62 inches (L+W+H). Items larger than this will not be accepted on the bus.
    • On-It does not store luggage for riders.
  • The aisle must be kept clear of personal items, including shoulder straps
  • On-It is not responsible for damage of any items stored in the overhead bins or in the undercarriage storage area as the compartments are not padded
  • To avoid misplaced luggage clear identification of luggage is recommended
  • On-It is not responsible for passengers picking up the wrong luggage or lost items carried on board

Fares and Tickets

Fare structure

Single one-way tickets

FREE  Children under the age of 5 years old that will travel on the lap of a person who is 15 years of age or older will not require tickets. However, if the child (under the age of 5) requires their own seat, the child must be registered for a free ticket to reserve a seat on the bus.

No ticket is required for infants not requiring a seat.

 $10.00 Regular (Age 6 and older)

All pass and ticket purchases are final sale. No refunds. If a customer would like to exchange their ticket for a different date, they must email onitsupport@southland.ca with their order number or process an exchange through either a driver or customer service representative at the stop.

Tickets Sales

Online ticket sales

Tickets are sold online here. Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit and AMEX (Canadian) Credit.  

Tickets purchased online will be sent to the purchaser by email. E-tickets can be downloaded to a smartphone or printed.

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

Ticket purchases are limited to 6 seats per transaction. 

At stop ticket sales

Tickets are sold at each On-It stop by either the driver or customer service representatives. Tickets can be purchased with Cash or a credit card. (Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit.)

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

Ticket purchases are limited to 6 seats per transaction. 

Ticket Validation 

Tickets purchased online are scanned at boarding by the driver.

The inspector may request a passenger to present a valid ticket at any time.


On-It tickets are valid for complimentary travel on Roam services, on same day travel. Passengers transferring onto the Roam system will need to show the Roam Transit Driver their same day On-It ticket when boarding, good for that same day of travel on Roam. 


It is the policy and intention of On-It to provide transportation service to the public that is free from conduct detrimental to order, safety, and rights of each passenger on our transit system.

In the event of any violation of its policies or rules On-It drivers will enforce the following as appropriate:

  • Removal of passenger
  • Denial of service
  • Criminal prosecution

Click Here to View On-It’s Policies

Customer Service 

Call Center

(Service Days Only)

Customers are directed to call:

On-It Customer Service #


Customers are directed to email onitsupport@southland.ca.



In addition to your On-It tickets, all visitors to Banff National Park are required to have a valid National Park Entry Pass. If you do not have a pass, you can purchase it online here or in person at the Visitor Center in Banff. 

Parks Canada charges a Personal Use Fee for all visitors entering and using facilities or services within a national park, regardless of the mode of travel. This fee takes the form of a National Park Entry Pass. Click here to find more information about this requirement.

For the ease of the visitor, passes are displayed on the windshield or rear view mirror of the vehicle, depending on the type of pass purchased. If visitors are entering the national park via other modes of transportation, such as motorcycle, bicycle, by foot or transit, the pass should be kept with them in a safe place during their visit. For visitors entering the park in a method of transportation arranged and coordinated on their behalf by a Tour Operator*, the Tour Operator arranges for the pass in advance and has it displayed on behalf of the visitors, or stops and purchases upon entering the National Park.

*Please note that On-It is not a tour operator. On-It riders are required to have a valid Park Pass.

Additional information:

Fee Information

Park Passes FAQ’s

Restricted Activity Order

Online Park Pass Purchase


On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.