Banff / Canmore Guidelines

COVID-19 UPDATES

As Alberta carefully progresses through Phase 2 of the Relaunch Strategy, the health and safety of our passengers, customers, and employees remains our top priority.

You can expect the same exemplary customer service as years prior, with the added comfort of our enhanced cleaning and safety program initiatives:

  • Face masks will be mandatory for all passengers, with single-use non-medical masks available for purchase for those who don’t have their own
  • Bathrooms onboard the buses will be closed
  • Physical distancing restrictions will be in place during check-in, on-board, and when disembarking

Check-in, Boarding & Disembarking

  1. Riders will be asked to have tickets ready and extended out for quick scan and reduced touchpoints
  2. Coaches will be thoroughly cleaned and sanitized
  3. All passengers will be required to wear face masks
  4. Drivers will be wearing face masks while interacting with passengers
  5. Drivers will wear gloves for the safe handling of luggage
  6. Customers will be asked to physical distance while waiting for luggage to be loaded and for embarking the coach
  7. Drivers will continue to load and unload luggage to reduce the amount of touchpoints and to safely store items in luggage bins during travel

Onboard

  1. We will be blocking seats to increase the distance between passengers
  2. Passengers will be required to wear face masks at all times while onboard
  3. Seatbelt buckles and seat controls will be thoroughly sanitized
  4. Armrests will be thoroughly sanitized prior to each trip
  5. Thorough disinfection of restrooms
  6. Overhead bin handles will be cleaned and sanitized
  7. Seatbacks, outlets, and cupholders will be sanitized

Passenger Screening and Due Diligence

Passengers are reminded that they should not consider travelling if they are feeling unwell or are displaying symptoms of COVID-19.

For the safety and well-being of our passengers and staff, all passengers will be asked health and safety screening questions prior to boarding.


Should a passenger fail to pass the screening, they will be denied boarding. Passengers who develop symptoms while in Banff or Canmore are expected to contact Alberta Health Link by calling 811, as well as arrange for their own transport back to Calgary.

Service Disruptions / Alerts

Delayed Bus: If a bus is running late with a delay of over 10 mins, alerts will be posted via the On-It twitter account.

Bus Breakdown: If a delay is a result of a bus breakdown, SOUTHLAND will send a replacement bus and initiate the alert process above.

Inclement weather advisory: Inclement weather advisory notices will be posted to the Alert banner on the website and advise passengers to expect possible delays to the service.

LUGGAGE

  • Bikes are now permitted on the bus. On-It riders much purchase a bike ticket prior to the departure time.
  • Buses are not equipped to be wheelchair accessible
  • Strollers must be stored in the undercarriage storage compartments
  • Luggage size allowance: On-It will accept one undercarriage luggage item as well as one personal item stored in the overhead storage bin
    • Overhead Storage – one personal item per passenger, such as a laptop bag, purse, or small backpack. Maximum dimensions 16cm x 33 cm x 43 cm.
    • Undercarriage Storage – luggage item cannot exceed 62 inches (L+W+H). Items larger than this will not be accepted on the bus.
    • On-It does not store luggage for riders.
  • The aisle must be kept clear of personal items, including shoulder straps
  • On-It is not responsible for damage of any items stored in the overhead bins or in the undercarriage storage area as the compartments are not padded
  • To avoid misplaced luggage clear identification of luggage is recommended
  • On-It is not responsible for passengers picking up the wrong luggage or lost items carried on board

Fares and Tickets

Fare Structure

Single one-way tickets:

FREE  Children under the age of 5 years old that will travel on the lap of a person who is 15 years of age or older will not require tickets. However, if the child (under the age of 5) requires their own seat, the child must be registered for a free ticket to reserve a seat on the bus.

No ticket is required for infants not requiring a seat.

 $10.00 Regular (Age 6 and older)

All pass and ticket purchases are final sale. No refunds. If a customer would like to exchange their ticket for a different date, they must email onitsupport@southland.ca with their order number or process an exchange through either a driver or customer service representative at the stop.

 

Tickets Sales

Online ticket sales

Tickets are sold online here. Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit and AMEX (Canadian) Credit.

Tickets purchased online will be sent to the purchaser by email. E-tickets can be downloaded to a smartphone or printed.

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

Ticket purchases are limited to 6 seats per transaction.

 

At Stop Ticket Sales

Tickets are sold at each On-It stop by either the driver or customer service representatives. Tickets can be purchased with Cash or a credit card. (Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit.)

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

Ticket purchases are limited to 6 seats per transaction.

 

Ticket Validation

Tickets purchased online are scanned at boarding by the driver.

On-It Staff may request a passenger to present a valid ticket at any time.

 

Transfers

On-It tickets are valid for complimentary travel on Roam services, on same-day travel. Passengers transferring onto the Roam system will need to show the Roam Transit Driver their same-day On-It ticket when boarding, good for that same day of travel on Roam.

Policies

It is the policy and intention of On-It to provide transportation service to the public that is free from conduct detrimental to the order, safety, and rights of each passenger on our transit system.

In the event of any violation of its policies or rules On-It drivers will enforce the following as appropriate:

  • Removal of passenger
  • Denial of service
  • Criminal prosecution

Click Here to View On-It’s Policies

Customer Service

Call Center

(Service Days Only)

Customers are directed to call:

On-It Customer Service #
See Call Centre Hours HERE


Email

Customers are directed to email onitsupport@southland.ca.

Website

BANFF NATIONAL PARK ENTRY PASSES

In addition to your On-It tickets, all visitors to Banff National Park are required to have a valid National Park Entry Pass. If you do not have a pass, you can purchase it online here or in person at the Visitor Center in Banff.

Parks Canada charges a Personal Use Fee for all visitors entering and using facilities or services within a national park, regardless of the mode of travel. This fee takes the form of a National Park Entry Pass. Click here to find more information about this requirement.

For the ease of the visitor, passes are displayed on the windshield or rearview mirror of the vehicle, depending on the type of pass purchased. If visitors are entering the national park via other modes of transportation, such as motorcycle, bicycle, by foot or transit, the pass should be kept with them in a safe place during their visit. For visitors entering the park in a method of transportation arranged and coordinated on their behalf by a Tour Operator*, the Tour Operator arranges for the pass in advance and has it displayed on behalf of the visitors, or stops and purchases upon entering the National Park.

*Please note that On-It is not a tour operator. On-It riders are required to have a valid Park Pass.

Additional information:

Fee Information

Park Passes FAQ’s

Restricted Activity Order

Online Park Pass Purchase

Partners

On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.