Commuter Service

COVID-19: Health & Safety Protocols

You can expect the same relaxing commute, with the added comfort of our enhanced cleaning and safety program initiatives. A few notable changes include:

  • Mandatory face masks for all passengers, with single-use non-medical masks available for purchase ($1) for those who don’t have their own
  • Physical distancing guidelines will be in place during the entire rider experience
  • Thorough sanitation of buses and all high contact areas
  • Hand sanitizer available on all buses for passenger and staff use

In order to maintain our new physical distancing protocols, On-It will only be selling monthly passes at this time. This will allow us to guarantee ridership levels and properly allocate buses to support our physical distancing seating plans.

Boarding & Disembarking:

  1. All passengers will be required to wear face masks
  2. Drivers will be wearing face masks and gloves while interacting with passengers
  3. Customers will be asked to maintain proper physical distancing while boarding 


  1. We will be blocking seats to increase the distance between passengers
  2. Passengers will be required to wear face masks at all times while onboard
  3. Coaches will be thoroughly cleaned and sanitized daily
  4. High touchpoints will be sanitized prior to each trip:
    • Hand railings
    • Seatbelt buckles and seat controls
    • Armrests
    • Overhead bin handles
    • Seatbacks, outlets, and cupholders

Seat Blocking Map

On-It buses are able to seat 52 people; however, we’ll be blocking alternating seats and only allowing 25 people on board. We will allow only 2 people per row and will alternate aisle and window seats for extra distance between riders.