Banff / Canmore FAQ

Complimentary travel on Banff Local routes

  • On-It tickets allow you to travel for FREE on local Roam services!
    • Arrive with Onit and continue on to Lake Minnewanka, Johnson Lake, the Banff Gondola, the Cave and Basin Hot Springs, Banff Upper Hot Springs – complimentary travel to all of Banff’s top local attractions are included with your On-it ticket!
      • NOTE: Valid on local service only. Banff Local service includes the following Roam routes – 1, 2, 4, 6, and 7.  Additional fees apply for travel to Lake Louise and Canmore – visit www.roamtransit.com for fare info. Complimentary Roam travel is only valid for the same day as your On-It ticket.

Service Days

  • Regular On-It service is a WEEKEND ONLY Service.
    • SPECIAL Service Includes:
      • An Additional Friday *Night* Service
      • All Day Holiday Monday Service

Ticket Purchase FAQ’s

  • Haven’t received your tickets in your email?
    • If you purchased tickets and have not received them yet, please reach out to onitsupport@southland.ca As a reminder, emails from the naver.com domain cannot receive emails from On-It’s ticketing system due to strict email filters. Please contact support to receive your tickets if you use a naver.com email address.
  • Do tickets have to be printed out?
    • No. Tickets can be printed or shown to either the driver or customer service agent at the time of travel on a mobile device.
  • What if I want to change my tickets?
    • If a customer wants to change their tickets time or date, they must either contact support at onitsupport@southland.ca and/or see a customer service representative at the bus stops (LIMITED TO SHIFT TIMES). Tickets must not have been scanned to be exchanged. On-It does not offer refunds, only exchanges.
  • How do I use my ticket to ride the local Roam transit?
    • Customers can use their On-It tickets as a free transfer to the Roam buses inside of Canmore and Banff. Please present your On-It ticket (printed or electronic) to the Roam operator on the bus to be able to transfer over. If you purchase a ticket from either a driver or a customer service representative and choose not to use an email address, an On-It / Roam transfer ticket can be given to you as your valid Roam transfer. You can learn more about Roam here.

Bus FAQ’s

  • What will the bus look like?
    • On-It operates motorcoaches for our Banff / Canmore service. Due to timing, On-It also uses our parent company, Southland Transportations coaches. These coaches will be branded SOUTHLAND. These buses will also have On-It Banff / Canmore signs in the front window. Please ask the driver if you are unsure if it is your bus or not. They are happy to help.
  • Are the buses wheelchair friendly?
    • NEW as of 2019, On-It is selectivly wheelchair accessible. We just ask that those needing a wheelchair friendly bus contact us a week prior to booking so we can ensure the acessible coach is avalible for you. Please contact us when you are ready to book.
  • Do the buses have bathrooms?
    • Yes, On-It buses do have bathrooms available for riders.  
  • Does On-It have reserved seating?
    • On-It does not use reserved seating for its Banff / Canmore Service. 
  • Is there wifi?
    • At this time there is no wifi on board our Banff / Canmore Service. 
  • Are the buses pet friendly?
    • No, On-It is not pet friendly due to health and safety regulations. Only service animals will be allowed on board the bus. 

Bikes FAQ’s

  • Can I bring a bike with me?
    • Yes, On-It does allow bikes on board. You will need to purchase a BIKE TICKET in addition to your regular bus ticket. 
  • Where do the bikes go? 
    • Bikes are loaded at the owners risk in the under bus luggage compartments. Moving blankets are available to wrap delicate bikes. 

Calgary Location FAQ’s

  • Where does the bus pick up in Calgary?
    • The bus has three stops in Calgary: downtown, Crowfoot LRT and Bridlewood / Somerset LRT.
      • The downtown stop is located at the Red Arrow Downtown Ticket office – 101-205 9 Ave SE, Calgary, AB T2G 0R3.
      • The Crowfoot LRT stop is located on the south side of the LRT, near the park and ride lots. 

Downtown On-It Stop - Red Arrow

Crowfoot LRT On-It Stop

Bridlewood / Somerset LRT On-It Stop

Banff / Canmore Location FAQ’s

Where does the bus pick up in Banff / Canmore?

  • In Canmore, the bus stop is located at the corner of Benchlands Trail and Bow Valley Trail.
    • Note: Not all On-It buses stop in Canmore. Please view our schedule for a list of departures that stop in Canmore.  
      • The final destination for the bus is the corner of Elk Street and Banff Ave. This location is the only On-It departure location for trips back to Canmore and Calgary. Customers departing Banff for Calgary MUST board at this stop. 
      • In Banff, On-It make a quick stop to drop passengers off near the Banff Train Station. This stop is to allow those transfering to a Lake Louise shuttle can disembark and continue to the Train Station. On-It does not pick up from this stop on the way back into Calgary / Canmore. 

Canmore On-It Stop

Banff Train Station On-It Stop

DROP OFF ONLY

Banff - ROAM Transit Hub - Corner of Elk Street & Banff Avenue

Park Pass FAQ’s

Do I need a National Park Entry Pass?

  • In addition to your On-It tickets, all visitors to Banff National Park are required to have a valid National Park Entry Pass. If you do not have a pass, you can purchase it online here or in person at the Visitor Center in Banff. 
  • Parks Canada charges a Personal Use Fee for all visitors entering and using facilities or services within a national park, regardless of the mode of travel. This fee takes the form of a National Park Entry Pass. Click here to find more information about this requirement.
  • If visitors are entering the national park via other modes of transportation than a personal vehicle, such as a bicycle, by foot or transit, the pass should be kept with them in a safe place during their visit.

Partners

On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.