Making Your Ride a Breeze.

Contact Us

General Inquiry

Fill out a Contact Form

Banff & Canmore FAQ’s:

Where are the bus stops?
StopAddressMap
Banff Corner of Elk Street & Banff AveGet Directions
CanmoreBenchlands & Bow Valley TrailGet Directions
Downtown Calgary101-205 9 Ave SE, Calgary, AB T2G 0R3Get Directions
Crowfoot Park-n-Ride LRTScenic Acres Parade, Calgary, AB T2N 1N4Get Directions
Bridlewood-Somerset LRT Shawville Way SE, Calgary, AB T2Y 3Z9Get Directions
How do I use Roam Transit for free?

On-It tickets are valid for complimentary travel on Roam services, on same-day travel. 

Please present your On-It ticket (printed or electronic) to the Roam operator on the bus to be able to transfer over. If you purchase a ticket from either a driver or a customer service representative and choose not to use an email address, an On-It / Roam transfer ticket can be given to you as your valid Roam transfer. 

 

Do you allow pets?

Unfortunately, On-It only welcomes service animals at this time. 

What are the service days?

On-It runs on Fridays, Saturdays, Sundays, and statutory holidays Mondays.

Do I have to print my ticket?

No. Tickets can be printed or shown to either the driver or customer service agent at the time of travel on a mobile device.

Do you pick up from the airport?

We do not pick up from the airport at this time. The closest stop is our Downtown Location.

Can I bring luggage?

On-It will accept one undercarriage luggage item as well as one personal item stored in the overhead storage bin.

  • Overhead Storage – one personal item per passenger, such as a laptop bag, purse, or small backpack. Maximum dimensions 16cm x 33 cm x 43 cm.
  • Undercarriage Storage – luggage items cannot exceed 62 inches (L+W+H). Items larger than this will not be accepted on the bus.

On-It does not store luggage for riders.

Can I bring a bike?

Yes, On-It does allow bikes on board for a cost of $2.50

Bikes are loaded at the owner’s risk in the under-bus luggage compartments. Moving blankets are available to wrap bikes.

How do I buy tickets?

Tickets are sold online and on the bus using cash or credit card. Tickets often sell out, so we suggest purchasing your tickets in advance. 

Okotoks 
Weekdays only 6:00am – 5:30pm
Cochrane
403-851-5995
Weekdays only 6:00am – 5:30pm