Banff / Canmore FAQ

COVID-19

Face Masks

In compliance with Alberta Health guidelines, face masks are required on board all On-It buses.

COVID-19 SYMPTOMS

In order to reduce the spread of COVID-19, passengers on board On-It must self-monitor for symptoms of COVID-19. Passengers must not travel if they have a fever, cough, shortness of breath, runny nose, sore throat or loss of sense of taste or smell.

Service Information

Service Days

On-It runs on Fridays, Saturdays, and Sundays.

Additional holiday services for 2022 will be available on May 23rd, July 4, August 1, and September 5.

Fares & Prices

  • 5+ Years old – $10 One Way
  • Under 5 years old – $0 One Way
    • Children under the age of 5 years old that will travel on the lap of a person who is 15 years of age or older will not require tickets. However, if the child (under the age of 5) requires their own seat, the child must be registered for a free ticket to reserve a seat on the bus.
    • No ticket is required for infants not requiring a seat.

Click Here to Book

Schedules

On-It’s Banff & Canmore 2022 service is a seasonal service running from May 20 – to September 17th.

Click Here to See Schedules

Stop Locations + Maps

StopAddressMap
Banff Corner of Elk Street & Banff AveGet Directions
CanmoreBenchlands & Bow Valley TrailGet Directions
Downtown Calgary101-205 9 Ave SE, Calgary, AB T2G 0R3Get Directions
Crowfoot Park-n-Ride LRTScenic Acres Parade, Calgary, AB T2N 1N4Get Directions
Bridlewood-Somerset LRT Shawville Way SE, Calgary, AB T2Y 3Z9Get Directions

Click Here to See More

Purchases

Online Purchases

Tickets are sold online here. Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit and AMEX (Canadian) Credit.

Tickets purchased online will be sent to the purchaser by email. E-tickets can be downloaded to a smartphone or printed.

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

Do I have to print my ticket?

No. Tickets can be printed or shown to either the driver or customer service agent at the time of travel on a mobile device.

At Stop Ticket Sale

Tickets are sold at each On-It stop by either the driver or customer service representatives. Tickets can be purchased with Cash or a credit card. (Online payment accepts Visa, MasterCard, Visa Debit, MasterCard Debit.)

Tickets purchased are for one-way travel only. Passengers must purchase a one-way ticket for EACH direction of the travel.

 

Haven’t received your tickets in your email?

If you purchased tickets and have not received them yet, please reach out to onitsupport@southland.ca

Exchanges & Refunds

Exchanges

On-It offers free ticket exchanges up to the original departure time of the passenger purchased ticket. All exchanges must be required prior to the bus departure time in order to be honoured.

Passengers can request an exchange by using the exchange form, emailing our support team, or by calling the On-It Customer Service line.

Refunds

On-It does not offer refunds on any Banff & Canmore service tickets.

Luggage & Pets

Luggage

On-It will accept one undercarriage luggage item as well as one personal item stored in the overhead storage bin.

  • Overhead Storage – one personal item per passenger, such as a laptop bag, purse, or small backpack. Maximum dimensions 16cm x 33 cm x 43 cm.
  • Undercarriage Storage – luggage items cannot exceed 62 inches (L+W+H). Items larger than this will not be accepted on the bus.

On-It does not store luggage for riders.

Can I bring a bike?

Yes, On-It does allow bikes onboard for a cost of $2.50 one way.

Bikes are loaded at the owner’s risk in the under-bus luggage compartments. Moving blankets are available to wrap bikes.

Can I bring a pet?

No, On-It does not allow pets at this time. Only service animals are welcome on board for 2022.

Connections

Roam Transit

On-It tickets are valid for complimentary travel on Roam services, on same-day travel.

Please present your On-It ticket (printed or electronic) to the Roam operator on the bus to be able to transfer over. If you purchase a ticket from either a driver or a customer service representative and choose not to use an email address, an On-It / Roam transfer ticket can be given to you as your valid Roam transfer.

Other + Extras

Do you pick up from the airport?

We do not pick up from the airport at this time. The closest stop is our Downtown Location.

The Mountains are

closer than you think.