Calgary to Banff / Canmore


As Alberta carefully progresses through Phase 2 of the Relaunch Strategy, the health and safety of our passengers, customers, and employees remains our top priority.

You can expect the same exemplary customer service as years prior, with the added comfort of our enhanced cleaning and safety program initiatives:

    • Face masks will be mandatory for all passengers, with single-use non-medical masks available for purchase for those who don’t have their own
    • Bathrooms onboard the buses will be closed
    • Physical distancing guidelines will be in place during the entire rider experience, from check-in to disembarkment
    • Hand sanitizer avalible on all buses for passenger and staff use

Click HERE to see full details

Passenger Screening and Due Diligence

Passengers are reminded that they should not consider travelling if they are feeling unwell or are displaying symptoms of COVID-19.
For the safety and well-being of our passengers and staff, all passengers will be asked health and safety screening questions prior to boarding.
Should a passenger fail to pass the screening, they will be denied boarding. Passengers who develop symptoms while in Banff or Canmore are expected to contact Alberta Health Link by calling 811, as well as arrange for their own transport back to Calgary.
  • Please note: Our Downtown Calgary and Banff stops have moved. Click Here for maps.
  • All ticket sales are final. No refunds.
  • email accounts do not work for ticket purchasing. Please use an alternative email address.
  • To purchase a FREE Child ticket (0-5 years old who are requiring their own seat) please input code CHILD into the coupon field.
  • Please note that, as a separate entity from On-It Regional Transit, the Red Arrow ticket office is unable to service non-Red Arrow or Ebus customers. Washroom usage, luggage storage, service desk, and the lobby are unavailable for On-It customers. Please see our dedicated Customer Service Representatives outside of the building for ticket purchases, boarding, and any questions.


On-It Regional Transit in partnership with Parks Canada and the Towns of Banff & Canmore.